Error Disclosure Modules

Module 2

Error Disclosure Module 2: Explaining the Error

“Unfortunately, things did not go as we expected.”

How to sequence two kinds of “bad news:” the poor outcome, and its causes.

Video Transcript
Explaining the Error Introductions

Reading Assignments

Module 3

Error Disclosure Module 3: Managing the Relationship

“I am truly sorry. This was my responsibility. On behalf of the whole care team, I apologize.”

How to recognize the signs of a deteriorating conversation; how to rebuild trust.

Video Transcript

Reading Assignments

Module 4

Error Disclosure Module 4: Error Prevention

“As a health system, we need to learn from this event.”

Take ownership for practice improvement.

Video Transcript

Reading Assignments

Module 5

Error Disclosure Module 5: Care Plans and Closure

“Let’s review what we decided to do, based on today’s conversation.”

Don’t leave the room before you clarify next steps and avenues for further conversation.

Video Transcript
Summarizing Family Wishes

Reading Assignment

Strasberg, Severity Grading System, ANN Surgery, 2009